Last year, when our fireplace “died”, we called out a different company who was very quick to tell us the part we needed (pilot assembly) was no longer available and we’d have to replace the ENTIRE unit (to the tune of about $5,000!). We decided to instead just have a non-functional fireplace! Now we are selling our condo and as part of the sale, we had to get the fireplace fixed. THANK GOODNESS for Lakeside Fireplace!! We called them on a Friday morning, they came out that same day to make the assessment and gather the info (they did agree it was the pilot assembly that needed replacing). A couple hours later we received a call that the part was IN STOCK and we set up the repair for the following Friday. The tech was friendly enough, but we just stayed out of his way and let him work. 1.5 hours later, we – well, the new owner-to-be – has a functioning fireplace… at a MUCH easier to swallow price of only $300! Also, as a part of the sale, we needed an additional piece of paperwork. I gave their office a heads up that we would need it, and was told upon completion of the job, it wouldn’t be a problem. Once the job was job, I emailed them again to let them know, and within minutes I had the document we needed. I honestly cannot say enough good things about our experience – with the techs and the office! I’m leaving the contact information for the owner-to-be of our unit as well, in the event she ever needs anything in the future.

Mike came to my condo today to see why my fireplace wouldn’t stay lit. He worked hard and tried many different things to get to the root of the problem. I have a lot of arthritis and use it on wet days in the summer too. Thanks Mike for your help.

Service was awesome. Best grill I have ever owned. Sales guy knew his stuff and a great price. How retail should be done.

Best thing I ever did to update my condo, besides my new kitchen! They did a great job! The people that installed the new unit arrived on time, left no mess and installed a great product! I couldn’t be happier with the results, neither can my pup Lili!