I recently had Lakes Area Fireplace out for a service call... While there was a misunderstanding regarding the authorized service status of my gas stove insert, when contacted, the manager quickly and without hesitation took responsibility and went above and beyond to remedy my concerns... This is clearly a company that stands by their word... Thank you!

Frank and Frankie. Thanks very much for all your help , professionalism, and knowledge. Great customer service and the Pot Belly stove is beautiful warm and appreciate all you have done for us Thanks again Dave

Mike came to my condo today to see why my fireplace wouldn’t stay lit. He worked hard and tried many different things to get to the root of the problem. I have a lot of arthritis and use it on wet days in the summer too. Thanks Mike for your help.

Excellent customer service. Nice product.